Zendesk from Zendesk wins 2018 Best in SaaS for Best Product in Customer Service Software
Zendesk from Zendesk has earned the prestigious 2018 Best in SaaS Award for Best Product in Customer Service Software. The coveted annual Best in SaaS Awards program encompasses the world's best Software as a Service (SaaS) companies, people, teams, products and services. Organizations from all over the world are eligible to submit nominations including public and private, for-profit and non-profit, largest to smallest and new start-ups to the world's most established entities.
About Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought. The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.
About The Best in SaaS Awards
The coveted annual Best in SaaS Awards program encompasses the world's best in Software as a Service (SaaS) companies, people, teams, products and services. Organizations from all over the world are eligible to submit nominations including public and private, for-profit and non-profit, largest to smallest and new start-ups to the world's most established entities. The Best in SaaS Awards honors the world's "Best of the Best" in Software as a Service (SaaS). Best in SaaS Awards are presented in a wide spectrum of key SaaS areas. Best in SaaS Awards are announced annually for the world's greatest innovators in various categories. Included are awards which recognize: Best Company Awards, Best Products Awards, Best Services Awards, Best Person Awards, and Best Team Awards.
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