Conversational AI Software
About the Conversational AI Software Awards
The Conversational AI Software category recognizes AI software that talks with people in natural language: AI chatbots and virtual agents, voice assistants and AI agents that answer questions and complete tasks for customers and employees across chat, messaging and phone.
Who should enter: conversational AI platforms, AI customer service agents, virtual assistant builders, and the companies, teams and leaders behind them. This is an AI-Powered SaaS category, part of the AI & Machine Learning area that is new for 2027.
Awards available: company, product, team and individual awards for the companies and people leading conversational AI.
What makes a strong Conversational AI Software nomination
Strong nominations show conversations resolved well, not just started. Useful evidence includes the share of conversations resolved without a person, customer satisfaction with AI conversations, accuracy of answers, smooth handoff to human agents, cost savings and the range of languages and channels supported. Explain how the platform stays accurate and safe, connects to business systems to complete tasks, and how teams monitor and improve it. Make clear what sets it apart and add customer examples with permission.
2027 nominations close April 15, 2027 · Winners announced May 1, 2027
Frequently asked questions
How do I nominate for a Conversational AI Software award?
Choose the Conversational AI Software award or awards that fit, fill in the short nomination form on each award page, then check out. You can nominate your company, a product, a team or a person, and enter more than one award.
What does it cost to enter?
Each award's nomination fee is shown on its award page. Early-bird pricing is available until February 26, 2027.
When are the 2027 winners announced?
Nominations close April 15, 2027, and winners are announced May 1, 2027.
Should I enter AI-Powered SaaS or Traditional SaaS?
Enter AI-Powered SaaS if AI is central to how your product works and the value it delivers, as with AI-native SaaS, AI agents and generative AI products; otherwise enter Traditional SaaS (Software as a Service). Team and individual awards are listed in both.